Voice AI sometimes gives wrong answers because it misunderstands orders or...

https://oliviasinsightfulthoughts.novacrestiq.com/posts/voice-bot-gave-the-wrong-refund-policy-even-though-the-page-existed-how

Voice AI sometimes gives wrong answers because it misunderstands orders or guesses without solid data. A practical way to catch errors early is using readbacks—for example, having the system repeat back order IDs for confirmation