Voice AI can slip up, giving wrong answers that frustrate customers. A key way...

https://page-wiki.win/index.php/What_Is_a_Never-Promise_List_for_Customer_Service_AI%3F

Voice AI can slip up, giving wrong answers that frustrate customers. A key way to catch errors before they reach users is to build in controls like readbacks—for example, repeating order IDs out loud for confirmation