Voice AI can mess up answers when it misunderstands a request or grabs wrong...

https://www.livebinders.com/b/3725889?tabid=5b10b122-e8bc-cdc1-e3cf-6f9708627bee

Voice AI can mess up answers when it misunderstands a request or grabs wrong info from back-end systems. One smart way to catch errors before the agent responds is using readback—having the system repeat order IDs or key details to confirm accuracy