Bookmark Content (English)
This guide explains how to manage a Jetstar Airways booking online, including changing flights, cancelling tickets, adding extras, and updating passenger details.
Accessing Your Booking
Passengers can manage their reservation by entering their booking reference and last name in the booking management section. Once logged in, various options are available depending on the ticket type.
What You Can Do in Manage Booking
✔ Change Flight Date or Time
Modify travel dates or flight times based on fare rules and seat availability. Change fees and fare differences may apply.
✔ Cancel a Booking
Cancel your flight before departure. Depending on the fare, you may receive travel credit or a refund (if eligible).
✔ Add Extras
Purchase checked baggage
Select or upgrade seats
Add in-flight meals
Upgrade bundles (where available)
✔ Update Passenger Details
Minor corrections such as contact information can usually be updated online. Major name corrections may require direct assistance.
✔ Check Flight Status
View updated departure times, terminal details, and schedule changes.
Fees & Conditions
Basic fares may have stricter change and cancellation rules
Flexible bundles often allow changes with reduced or no change fees
Any fare difference must be paid when moving to a higher-priced flight
Important Notes
Changes should be made before check-in closes
No-show passengers may lose ticket value
If the airline changes or cancels a flight, rebooking or refund options may be available
Helpful Tips
Review fare conditions before making modifications
Make changes early to avoid higher costs
Keep your booking confirmation email for reference