Making Language Models Work for Your Business

https://thellmfinetuningden.evergrovio.com/posts/making-language-models-work-for-your-business

We started by training a small model on our customer service chats, and it now handles common questions in seconds instead of minutes. The key was feeding it our own product specs and return policies—not just generic web text. That cut support ticket volume by 30 percent within two months.