Listen, ask what helps, and offer one step, like making a call or going along....

https://penzu.com/p/d045cc2b40a7fd15

Listen, ask what helps, and offer one step, like making a call or going along. Say, “I’m here. Want me to sit with you while you call?” Set kind limits on what you can give. Keep in touch. Trust takes time, and support may need more than one talk