Dealing with unfair Google reviews is frustrating, but you aren't powerless....

https://www.mediafire.com/file/ruim2k9b3wblk0f/pdf-19654-31657.pdf/file

Dealing with unfair Google reviews is frustrating, but you aren't powerless. Some reviews can be removed if they clearly violate Google’s policies, such as spam or conflicts of interest. Keep in mind that outcomes vary and success isn't guaranteed