By 2026, AI customer service platforms are hitting 70% automation within a...

https://blogfreely.net/samuel-wang09/kustomer-iq-after-the-meta-ownership-change-should-i-worry

By 2026, AI customer service platforms are hitting 70% automation within a week, but not all bots fully resolve issues. Many excel at assist vs resolve—helping agents handle cases faster, not replacing them outright